What counts as abuse
Every instance runs under a customer account. Under our Terms, these are grounds for immediate suspension:
- Illegal content
- Cryptocurrency mining
- Spam and unsolicited bulk messaging
- Attacks on other systems
If you need help with your own account (billing, instances, data), that's not abuse — use the contact page or open a support ticket.
What happens next
- Your report lands with our team as a high-priority ticket.
- We review the instance and the evidence you send.
- If it violates the Terms, we suspend the instance — and the account when warranted.
We don't disclose the reporter to the reported customer.